Aarnede Retail Pty Ltd, trading as StyleHush ("we", "us"), respects your privacy. This policy explains how we collect, use, store and share your personal information when you use www.stylehush.com. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 .
1. What we collect
- Contact and order details: name, email, phone, billing and delivery addresses, order history.
- Account details: login email and password (stored in encrypted form).
- Payment details: processed securely by our payment providers. We do not store full card numbers.
- Communications: messages, reviews, survey responses and photos you send us.
- Size and preference information: measurements or style preferences you choose to share.
- Technical data: IP address, device and browser type, pages viewed, and cookie identifiers.
2. How we collect it
Directly from you when you order, create an account, subscribe, enter a competition or contact us. Automatically through cookies and analytics tools when you browse. From third parties such as payment, delivery and social media platforms when you interact with us through them.
3. Why we use it
- To process, deliver and support your orders, exchanges and refunds.
- To manage your account and respond to enquiries.
- To send marketing emails and SMS, only with your consent. You can unsubscribe at any time.
- To improve our website, products and service.
- To prevent fraud and meet our legal obligations.
4. Who we share it with
We share only what is needed with: payment processors e.g. Stripe, PayPal, Afterpay; delivery partners e.g. Australia Post, DHL; our e-commerce platform e.g. Shopify; email and marketing tools; analytics providers; and professional advisers. We never sell your personal information.
5. Overseas disclosure
Some of our service providers store or process data outside Australia, including in the United States, Canada, India and the European Union. For international orders, your delivery details go to couriers and customs in the destination country. We take reasonable steps to ensure these providers protect your information.
6. Cookies
We use essential cookies to run the site and the cart, and optional analytics and advertising cookies to understand and improve how the site is used. You can manage cookies through our cookie banner or your browser settings.
7. Security and retention
We protect your information with encryption, access controls and secure providers. We keep it only as long as needed for the purposes above or as required by law (for example, tax records for 5 years), then delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you.
9. Changes
We may update this policy. The latest version will always be on this page with its update date.